PR Council // Manager Track

Black Bookfor Managers

Tools to give feedback that sticks, navigate conflict, and have conversations that help talent grow into trusted client leaders.

Download all frameworks↓

1. 1I want to make feedback a normal part of how my team worksFeedback as a regular habit.→
2. 2A team member missed the mark, and I need to say somethingConstructive feedback when performance or behavior needs to change.→
3. 3This keeps happening, and I need to address the patternWhen there's a recurring behavior that needs to be discussed.→
4. 4There's tension on the team or with a clientNavigating conflict productively.→
5. 5The conversation isn't going the way I hopedWhen someone gets defensive, shuts down, or deflects.→
6. 6I want to deepen a client relationshipUnderstanding the person.→
7. 7My team needs to get smarter on a client's businessBuilding a shared picture of the client's business.→
8. 8I'm bringing a new idea or solution to a current clientArchitecting the right conversation whether you're growing the scope or deepening the relationship.→

Select a Situation to Learn More